Terms and Conditions

These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website www.aeneacosmetics.com (‘the Website’) and your relationship with Aenea Cosmetics Limited whose registered office is at Thavies Inn House, First Floor, 3-4 Holborn Circus, London EC1N 2HA. (‘we’, ‘our’ or ‘us’). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access or use the Website. If you have any queries regarding these Terms then please contact us..

Agreement

By using the Website, you agree to be bound by these Terms and Conditions. You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Aenea Cosmetics Ltd. (trading as anesis.co.uk) or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Amendments

We reserve the right to:

update these Terms at any time, any changes will be notified to you via notification on the Website. It is your obligation to check for said changes. If you do not wish to agree to the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the amendment comes into effect, your use of the Website specifies your agreement to be bound by the new Terms. revise or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notification to you and you approve that we shall not be liable to you for any revision to or withdrawal of the Website or its contents.

Registration

To order products using the Website, you register for a personal account. Any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.

To register, you must supply us via the online registration form with the following information: email address, your name, password, billing address and, where applicable, different delivery address. Once you click on the “Next Step” button this information will be stored in our customer database. You can access, update or correct your personal account details via the “My Account” button. We will only use the stored data in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to Info@aeneacosmetics.com or by phone on +44 (0) 20 8798 0524 if you become aware or suspect any unauthorised use of your password or username.

The Aenea Cosmetics products purchased on this site are for personal and domestic use only and are not for re-sale.

Privacy Policy

Aenea Cosmetics Ltd shall be the data processor and shall process your data in accordance all applicable United Kingdom law. Aenea Cosmetics Ltd is the data controller with respect to your personal data.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Compliance

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

Third Party Links

As a convenience, the Website may include links to other websites or material which is outside our control. Aenea Cosmetics Ltd are not accountable for such websites or material nor do we validate them. We will not be liable, whether directly or indirectly, neither for the privacy practices or content of such websites. We will not also be liable for any damage, loss or offence caused or alleged to be caused in relation to, the use of or reliance on any external websites or resources.

Orders

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order. All communications will be addressed to the email address you supply when you register. Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation.

You may select items from our range of products, details of which will be added to the “Shopping Cart” by clicking on the “Add to Shopping Cart” button. By clicking on the “Checkout” button in the Shopping Cart, you submit an offer to buy the goods in the Shopping Cart. As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale between you and us.

Before placing an order you can view and amend your order details at any time by clicking on the “Shopping Cart”.

You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately on info@aeneacosmetics.com.

We will send a second email when we dispatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale will be concluded between you and us. We will file a copy of any orders that are accepted by us.

The products sold on the Website are not for re-sale or distribution. Aenea Cosmetics Ltd reserves the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

Cancellation Rights

You have certain rights under the law. These include:

That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website; certain remedies if a product is defective; and a right to cancel your order within 14 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).

Price and Payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.

Prices shown are inclusive of UK Value Added Tax (VAT).  Our delivery charges are as follows:

  • UK and Channel Islands Standard delivery: £3.35 for orders under £50 – delivery should normally take 2-3 working days
  • UK and Channel Islands Standard delivery: Free for orders of £50 and over – delivery should normally take 2-3 working days
  • Europe: £8.35 – delivery should normally take 3-5 working days
  • International (USA, Canada, Africa, UAE, China): £13.05 – Delivery should normally take 5-7 working days – however we ask that you allow up to 20 working days as on occasion delays can occur.
  • International (Australia, New Zealand, Singapore): £14.00 – Delivery should normally take 5-7 working days – however we ask that you allow up to 20 working days as on occasion delays can occur.

Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days (UK) and 20 working days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.

We accept payment by debit or credit card and PayPal only. Payment will be debited from your account at the time of or shortly before despatch of the Product to You.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Delivery and Ownership

We accept orders for worldwide delivery. Unless otherwise stated, delivery will be made from our premises to the address provided by you. We shall endeavour to dispatch the product to you within one working day of you placing your order and in any event within 30 days beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

As soon as the product is delivered to you, you are responsible for it. We accept no liability where an incorrect delivery address is provided or where you fail to collect the products from the delivery address which you specified.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Service Team on as soon as possible at:

Post: Aenea Cosmetics Ltd, Thavies Inn House, First Floor, 3-4 Holborn Circus, London EC1N 2HA.

Email: Info@aeneacosmetics.com

Phone 020 8798 0524

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

You notify us in writing that you are cancelling your purchase no later than the seventh working day after the day on which you received your product;

You have taken reasonable care of the product prior to return – in particular this means they must not have been used or damaged by you; You may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at info@aeneacosmetics.com or write to us at Aenea Cosmetics Ltd, Thavies Inn House, First Floor, 3-4 Holborn Circus, London EC1N 2HA. You will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or misdescribed.

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price and original delivery charge of any goods on receipt of the returned products.

Limitation of Liability

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

Losses not caused by our breach; indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity; failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.

“Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

Copyright and Other Intellectual Property Rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

Law and Jurisdiction

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website.

Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant aeneacosmetics.com and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.